Talk to the quay office in Woodbridge
Send lane details, cargo description or a document question and a clerk will route it to the right desk. For urgent cut-off matters, call the office directly so that the warehouse sitting is not missed while an email waits in the queue.
Send a message to the office
Three questions the gate desk receives
Most booking notes are confirmed within the same business day once the carrier space is matched. If the lane is new or the commodity needs a classification check, the bay desk will tell you the expected return time rather than leaving the note open without a date.
Consolidation plans are locked on Tuesday, so cargo confirmed after that point is planned into the following run. This keeps the current stow clean and gives the next container a realistic load instead of a hopeful one. Talk to the gate desk to reserve space early.
Include the booking reference if one exists, the lane and cargo description, and the sailing you are aiming for. Messages about free days should mention the container number and gate-in date, so that the watch desk can open a window without a further exchange.
Read the six desks before you call
Booking note bays, consolidation runs and the cut-off sitting are described in full on the services page.