Effective date 1 January 2026 · Last reviewed 1 January 2026
This Privacy Policy explains how Savino Del Bene Fds Canada Corp. collects, uses, stores and protects personal information in the course of running a freight quay office in Woodbridge, Ontario. The policy was prepared by the developer Savino Del Bene on behalf of the company and is published on the company website so that shippers, consignees, carriers and visitors can read it before they share any information with us.
We take privacy seriously because the freight business runs on records. A booking note contains a contact person, an address and often a phone number. A customs memo may carry personal identifiers for a company officer. A delivery instruction can reveal where goods are stored and when a premises is staffed. We treat all of this as confidential commercial information and handle the personal information inside it with the care that our clients expect.
This policy describes the information we hold, the reasons we hold it, the parties we share it with and the choices available to the people whose information appears in our files. It applies to the company website, to enquiries sent to the office, to booking and shipping records and to any other interaction with the business where personal information is provided.
By using the website, sending a message to the office or engaging the company to arrange freight, you accept the practices described here. If you do not agree with this policy, please do not send personal information to the office and contact us so that we can explain the alternatives.
The organisation responsible for the personal information described in this policy is Savino Del Bene Fds Canada Corp., a freight forwarding and integrated systems support business.
Registered address: 100 Conair Pky, Woodbridge - L4H 0L2, Canada (CA).
Contact email address: memo@savinodelbene.buzz. Contact phone number: +19063666989. Website: https://www.savinodelbene.buzz.
The office is staffed by clerks, planners and supervisors who work the six desks described on the services page. Those staff members are trained to handle shipment records with discretion, and access to personal information is limited to the people who need it to move a file forward.
This policy covers personal information collected through the company website, through email and telephone contact with the office, through booking notes and shipping documents, and through the operational records that support the consolidation, customs and warehouse desks.
The policy does not cover information held by carriers, customs brokers, terminal operators or banks that act under their own privacy policies. When we pass shipment information to those parties so that a container can move, their handling of the information is governed by their own published practices. We choose service providers with care, but we cannot rewrite their internal rules.
The policy also does not apply to job applicants who submit a resume in response to a vacancy, since recruitment records follow a separate process described to candidates at the time of application.
We collect contact details such as name, job title, company name, email address, postal address and telephone number. These details appear on booking notes, shipping instructions, delivery appointments and general enquiries.
We collect shipment information such as cargo description, weight, volume, marks, port pair, sailing details and container numbers. Some of this data belongs to a business rather than an individual, but it can be linked to a named contact person, which is why we treat the file as a whole with care.
We collect financial information needed for invoicing, such as billing contact names and payment references. We do not store full card numbers in the office. Payments are routed through the accounting process agreed with each client.
We collect website information such as the pages visited, the time of the visit and the browser type. This information is aggregated for reliability monitoring and is not used to build a profile of an individual visitor.
We may collect information that you volunteer in a message, for example a preferred callback time, a note about a delayed pickup or a question about a document. Any information you include in a message is held with the related file.
Most information is collected directly from you when you send a booking request, call the office, complete the contact form or reply to a clerk. Direct collection is the preferred route because it gives us the chance to confirm details at the source.
Some information is collected from your colleagues or from the parties named on a shipping file, for example when a forwarder, a consignee or a broker supplies an address that will receive a document set. In those cases we record where the information came from so that the file remains traceable.
A small amount of information is generated automatically by our website infrastructure, such as the request log that records a page view. This log exists to keep the site available and to detect abusive traffic.
We use personal information to confirm a booking note, to match cargo to carrier space and to release a reference number to the shipper. Without a contact person and a reachable address, a booking cannot be confirmed or corrected.
We use information to plan consolidation runs, to issue house bills and to tell each shipper where their container will sit in the stow. We use it to draft customs memos and to pass the release instruction to a broker in a form that the broker can act on.
We use information to run demurrage watch windows, which means contacting a consignee before a free day expires. We use it to conduct document review rounds and to record what changed between drafts. We use it at the warehouse cut-off sitting to confirm that the cargo counted at the door matches the run plan.
We use contact details to answer enquiries, to invoice for services and to maintain the accounting record that the law requires us to keep. We use aggregated website data to keep the site working and to improve the clarity of the information we publish.
We rely on the performance of a contract when we process information to arrange freight that a client has asked us to move. The booking note, the house bill and the delivery instruction are all part of that contract.
We rely on legitimate interests when we maintain security logs, prevent fraud, recover unpaid invoices or improve the operation of the office. Before relying on this basis we consider whether the interest is proportionate and whether the individual would reasonably expect the processing.
We rely on consent where the law requires it, for example when you ask to receive occasional updates about the service desks. Consent can be withdrawn at any time as described in the section on consent and withdrawal.
We rely on legal obligation when we keep records for taxation, customs or transport regulation, and when we respond to a lawful request from a competent authority.
A freight file is a working record. It contains the booking note, the consolidation plan, the customs memo, the watch ledger entry and the tally sheet for a container. Each item may contain personal information about the people who arranged, received or paid for the shipment.
Freight files are kept together under a single reference number. This design decision is deliberate. When a party asks a question about a shipment, a clerk can read the full file in one sitting rather than hunting through separate systems. It also means that personal information in the file is protected as a whole, with one access rule and one retention rule.
We do not sell freight files, and we do not use shipment data for advertising. The information exists to move goods and to answer questions about that movement.
Where we rely on consent, you may withdraw it at any time by writing to memo@savinodelbene.buzz or calling +19063666989. Withdrawal does not affect processing carried out before the request, and it does not affect processing that rests on another legal basis.
If you withdraw consent for marketing messages, we will stop sending them promptly. If you withdraw consent for a core operational message, we may be unable to keep a shipment moving, and a clerk will explain the consequence before any action is taken.
Consent for optional cookies is handled separately. You can decline optional cookies without losing access to the main information on the website.
The website uses a small number of cookies and similar technologies to keep pages loading reliably and to record whether a visitor has already seen a notice. These are strictly functional and do not track you across other websites.
We do not operate advertising cookies and we do not run a behavioural profiling script. If this changes, the policy will be updated before any new cookie is used and a clear choice will be presented on the site.
You can clear cookies through your browser settings at any time. Clearing cookies may reset preferences such as a previously dismissed notice, but it will not prevent you from reading the site.
To move a container we must share some information with carriers, terminal operators, customs brokers, trucking partners, warehouse staff and, where relevant, insurers and banks. We share only the information that the receiving party needs to perform its part of the movement.
We share accounting information with our bookkeeping provider so that invoices are issued and reconciled correctly. We share website logs with our hosting provider so that the site remains available. These providers are bound to use the information only for the service they supply.
We do not sell personal information. We do not rent contact lists. We do not provide shipment data to a third party for that party to market its own services, unless you have asked us to introduce you.
We may disclose information where the law requires it, where a court order compels it, or where disclosure is necessary to protect the safety of staff or the integrity of a shipment. In those cases we disclose the minimum amount that satisfies the requirement.
Freight forwarding is international by nature, so a file may travel to a carrier office, a broker or a consignee in another country. When personal information crosses a border, we take steps to ensure that the receiving party is bound by confidentiality obligations and that the transfer is permitted by applicable law.
Where a transfer requires additional safeguards, we use contractual terms or an equivalent mechanism recognised by the relevant authority. A summary of the mechanism used for a particular file can be requested from the office.
We keep a record of the countries to which a file has been sent so that a later question about the location of the information can be answered without reconstructing the movement from memory.
We keep freight files for the period required by transport, customs and taxation rules, and for a reasonable additional period in case a consignee or a carrier raises a query. When the retention period ends, the file is reviewed and then destroyed or de-identified.
Contact details held for an open enquiry are kept until the enquiry is answered and then for a short follow-up window. If the enquiry becomes a booking, the details move into the freight file and follow the retention rule for that file.
Website logs are kept for a short operational period and then deleted. They are not combined with shipment records.
We may retain a minimal record of a deletion so that we can demonstrate that the request was honoured without keeping the underlying personal information.
Access to the office systems is limited to staff who need it for their desk. Accounts are individual, passwords are changed on a schedule, and shared logins are not used for freight files.
Paper documents such as tally sheets and signed booking notes are stored in a locked cabinet in the office and are not left on desks overnight. When a paper record is no longer needed it is shredded rather than placed in general waste.
Electronic files are held on systems that are kept current with security updates. Transfers to external parties use the carrier or broker channel agreed for that lane, not an open link.
No system is perfectly secure. If a security incident occurs, we follow the response described later in this policy and we tell affected parties what they need to know to protect themselves.
You may ask for a copy of the personal information we hold about you. You may ask us to correct information that is inaccurate or incomplete. You may ask us to delete information that we no longer have a lawful reason to keep.
You may object to processing that rests on legitimate interests, and you may ask us to restrict processing while a question about accuracy is resolved. You may ask for a portable copy of information you provided to us where the law provides that right.
To make a request, write to memo@savinodelbene.buzz or call +19063666989. We may ask for enough detail to locate the file and to confirm your identity. We respond within the period required by applicable law, and we explain any lawful reason why a request cannot be granted in full.
If you are not satisfied with our response, you may contact the privacy authority in your jurisdiction. We will cooperate with an investigation and we will keep a record of the outcome.
The services of Savino Del Bene Fds Canada Corp. are provided to businesses and to adults involved in trade. We do not knowingly collect personal information from children.
If a child sends a message to the office, we will not use the message for any purpose beyond answering it, and we will delete the information once the matter is closed unless a legal reason requires retention.
A parent or guardian who believes that a child has provided personal information may contact the office and we will remove the information promptly.
We may send occasional updates about the service desks, changes to cut-off times or new lanes. These messages are sent only where the law allows them or where you have asked to receive them.
Every marketing message includes a simple way to opt out. Opting out of marketing does not stop operational messages about a live shipment, since those messages are part of the service you have asked us to provide.
We keep a suppression list so that an opt-out request is honoured even if contact details are later re-entered into a system by another colleague.
The website may link to a carrier portal, a customs authority page or a trade publication. Those sites are operated by other organisations and are not covered by this policy.
We encourage you to read the privacy notice of any site you visit from a link on our pages. We are not responsible for the content or the information practices of an external site.
A link does not imply that we endorse the privacy practices of the destination. It means that the destination was useful to a reader at the time the link was added.
We use simple rules to flag a file for review, for example when a document round finds a mismatch between the booking note and the customs memo. A flag is a prompt for a clerk, not a final decision.
We do not use automated processing to make a decision that produces a legal effect for an individual without human review. Any decision that affects a shipment is confirmed by a member of staff before it is acted upon.
If we become aware of a breach affecting personal information, we contain the incident first, then assess the likely risk to affected individuals. Our response team includes an office supervisor and a technical contact who can isolate a system quickly.
Where the law requires notification, we will notify the relevant authority without undue delay and inform affected individuals if the breach is likely to result in a high risk to their rights and freedoms.
After the incident is contained we review what happened and adjust our safeguards so that the same failure is less likely to recur. A summary of the lessons learned is kept with the office security record.
We review this policy at least once a year and whenever we change a system, add a service desk or alter the way we share information. The effective date at the top of the page shows when the current version took effect.
A material change will be announced on the website for a reasonable period. If the change affects a live shipment, the clerk responsible for that file will tell the relevant contact directly.
Continued use of the website after a change takes effect indicates acceptance of the updated policy. If you do not agree with a change, you may contact the office to discuss the matter before continuing to share information.
Questions about this policy, requests to access or correct information, and complaints should be sent to the office using the details below. A clerk will acknowledge the message and route it to the person who can answer it.
Savino Del Bene Fds Canada Corp.
100 Conair Pky, Woodbridge - L4H 0L2, Canada (CA)
Email: memo@savinodelbene.buzz
Phone: +19063666989
If a request relates to a specific shipment, please include the booking reference so that the correct file can be located quickly. If the request relates to the website, describe the page and the browser you were using.